Vegenero Online Store Policies

Vegenero is an ONLINE-only store available 24/7. We do not have any physical store location. You have the convenience to shop 24/7 from our online store. Feel free to also send us your order on our Facebook Page via message or even contact us via email with your order details. If you are having any difficulties with your order feel free to to call us on 99667331 during regular business hours.

We strive to make skincare that is functional and practical, but please bear in mind that sometimes our products can look different from batch to batch. Our vegan product skincare line contain natural oils and botanical ingredients that can change the color and/or alter the appearance over time. This is part of the natural beauty of handmade skincare and each and every product is in its on way unique.

For example, Soaps can look different and therefore do not expect every single soap to look exactly the same like the pictures. They are handmade creations and we do not mass produce to make them identical. We do not use machines. Everything is made by a human, hence it handcrafted features. That is the difference in our products compared to store bought products. The variations in the products are just like nature left them. No leaf and no flower is alike 🙂

Shipping Policies

We carefully prepare, package and ship your order within 3 business days. This timeframe is sometimes needed as we make most of our products fresh on the day of the order. We also make custom skincare based on each customers needs and skincare profile so a little more time might be needed.
We do not ship on weekends or holidays.

All the orders are mailed from Limassol, Cyprus and the shipping times may vary. We cannot control the delivery service to ensure an exact delivery time but please find this general chart to estimate delivery time once the order is processed and shipped:

Cyprus Deliveries: 1-3 days via Travel Express Courier

European Union: 5 – 14 Days

***Other Countries: 7 to 30 days

These shipping time are estimates, and if you have not received your package in a timely manner, please contact us. To track delivery of your outbound order, please visit the IPS Web Tracking.

***International Buyers: You are responsible for any customs or tax charges upon receipt of items. If you have any trouble at customs and require an invoice please do contact us to assist.

We accept COD (Cash on Delivery) for Cyprus residents for a flat rate Courier Fee of €3.00 (via Travel Express) regardless of number of items you order. We also offer FREE SHIPPING on orders over €40.00

Cash on delivery (COD) is a type of transaction in which the recipient makes a cash payment for a good at the time of delivery at the Travel Express office.

Free Local Pickup: You also have the option to Pickup your order for FREE in Limassol, near the Germasogeia Roundabout area or near the Gladstonos Area (downtown). Upon checkout you will find the promotional code area and use one of the 2 copuon codes: “freepickup40” (for orders over €40) or “freepickup” (for orders under €40) and click apply. Please also leave us a note which of the 2 locations you would prefer. Please call 99 667331 to schedule a pickup date and time.

Refunds and Exchanges

Due to the personal nature of our items, we do not accept returns or give refunds. If you receive an incorrect item or an item damaged during transit, please let us know as soon as possible. If you feel our products are misrepresented in any way, please contact us. We are happy to work with you.

Allergies

We use the finest ingredients, and only use pure ingredients in our products. We have not had anyone report any reactions to our products, but that does not mean that no-one will have a reaction. Everyone’s skin is different and you must test our products as you would anything else. If you are known to have sensitive skin or allergic reactions then please test the product on a small section on your body for a few days prior to using as normal.

Please note that we will not be held liable for any such reaction so by purchasing our products you adhere to our store policies.

We sincerely thank you for  your business and hope we can make you a happy Vegenero customer. We are human so sometimes we make mistakes, but we will gladly work things out if something is not how you expected it to be. That is our promise 🙂