Vegenero is an ONLINE-only store available 24/7. We do not have any physical store location. You have the convenience to shop 24/7 from our online store. Feel free to also send us your order on our Facebook Page via message or even contact us via email with your order details. If you are having any difficulties with your order feel free to to call us on 99667331 during regular business hours.
We strive to make skincare that is functional and practical, but please bear in mind that sometimes our products can look different from batch to batch. Our vegan product skincare line contain natural oils and botanical ingredients that can change the color and/or alter the appearance over time. This is part of the natural beauty of handmade skincare and each and every product is in its on way unique.
For example, Soaps can look different and therefore do not expect every single soap to look exactly the same like the pictures. They are handmade creations and we do not mass produce to make them identical. We do not use machines. Everything is made by a human, hence it handcrafted features. That is the difference in our products compared to store bought products. The variations in the products are just like nature left them. No leaf and no flower is alike ?
We use the finest ingredients, and only use pure ingredients in our products. We have not had anyone report any reactions to our products, but that does not mean that no-one will have a reaction. Everyone’s skin is different and you must test our products as you would anything else. If you are known to have sensitive skin or allergic reactions then please test the product on a small section on your body for a few days prior to using as normal.
Please note that we will not be held liable for any such reaction so by purchasing our products you adhere to our store policies.
We sincerely thank you for your business and hope we can make you a happy Vegenero customer. We are human so sometimes we make mistakes, but we will gladly work things out if something is not how you expected it to be. That is our promise ?
We carefully prepare, package and ship your order within 3 business days. This timeframe is sometimes needed as we make most of our products fresh on the day of the order. We also make custom skincare based on each customers needs and skincare profile so a little more time might be needed.
We do not ship on weekends or holidays.
All the orders are mailed from Limassol, Cyprus and the shipping times may vary. We cannot control the delivery service to ensure an exact delivery time but please find this general chart to estimate delivery time once the order is processed and shipped:
Cyprus Deliveries: 1-3 days via Travel Express Courier or Home Delivery
European Union: 5 – 14 Days
***Other Countries: 7 to 30 days
These shipping time are estimates, and if you have not received your package in a timely manner, please contact us. To track delivery of your outbound order, please visit the IPS Web Tracking.
***International Buyers: You are responsible for any customs or tax charges upon receipt of items. If you have any trouble at customs and require an invoice please do contact us to assist.
We accept COD (Cash on Delivery) for Cyprus residents for a flat rate Courier Fee of €3.00 (via Travel Express) regardless of number of items you order. We also offer FREE SHIPPING on orders over €40.00
Cash on delivery (COD) is a type of transaction in which the recipient makes a cash payment for a good at the time of delivery at the Travel Express office.
Pickups are scheduled only via appointment. Call + 357 99 667331 to schedule a pickup date and time.
Please send us a message or call 99 667331 during regular business hours to schedule a pickup date and time.
Due to the personal nature of our items, we do not accept returns or give refunds. If you receive an incorrect item or an item damaged during transit, please let us know as soon as possible.
If you feel our products are misrepresented in any way, please contact us. We are happy to work with you.
We are an eco-friendly skincare company and we take pride in protecting the environment through recycling.
We can’t re-fill the containers used in our skincare, but you can help us recycle with our incentive program.
You can take part by returning your empty Vegenero products. We will commit to giving it a second life through recycling.
To take part of this movement, bring back five empty, clean containers and receive a FREE lip-balm from Vegenero.
Please do not just toss it in the trash, as it is destined for landfill!!
Why choose Vegenero products?
All of the products that you buy on our online store are made by a real person in the kitchen that cares about its customers. For the time being we don’t have any employee working for us. It is run by an artisan, which funded the Vegenero company in 2016 in Limassol, Cyprus. The efforts was to provide an alternative to the mainstream beauty product companies that promote and sell products that are full of synthetic detergents, harsh chemicals, artificial colors, harmful preservatives and parabens. Our concept is that our beauty products are made as natural and homemade as possible, created with Mother’s Natures ingredients and providing no harm to our planet. Our products are 100% Vegan & Vegetarian friendly.
Are your products Vegan?
All of our products are completely Vegan and we do not use Palm Oil. Our brand is certified by PETA (people for the Ethical Treatment of Animals) as cruelty-free & vegan. No animal is harmed for the production of our beauty products. This includes animal testing, animal cruelty, using animal by-products or any part of the animal before, during or after the production of our products. You can be certain that our products are developed with methods that do not involve experimentation on animals during any stage of product development. Our ingredient suppliers make the same pledge and the result is a product guaranteed to be 100% free of animal testing. The US Food & Drug Aministration (FDA) does not require animal testing for cosmetics. There are sufficient existing safety data as well as in vitro alternatives to make animal testing for these products obsolete.
Vegenero is a Member of the Guild of Craft Soap & Toiletry Makers. This certification ensures you as a customer that our products have been safety tested by laboratory and meet legal requirements under EU Regulation 1223/2009 (Cosmetics Regulation).
Are your products 100% Natural & Organic?
Vegenero is 100% honest in what goes into our products. Our products are considered natural and we use some organic. As for preservation of our products, we use the safest Eco approved preservatives that are safe and paraben-free and come from natural sources without the harmful chemicals. We usually try to avoid adding preservatives, and only use when it is a product that can have contact with water such as a scrub or hair mask for example. We feel very strongly that some skincare products need to be preserved 100% effectively. The so-called ‘preservative-free’ products can be a health hazard and we ensure our products are safe to use by consumers.
We are NOT certified organic by any certification board. We do use alot of organic ingredients in our products, but we decided AGAINST certification because it dramatically reduces the amount of active ingredients available for us to use in our range. Vegenero only chooses ingredients that work, not ingredients due to their organic certified status. We made this decision, because there is very little scientific evidence that skincare 100% in organic products is actually better for you. One of the main reason we use organic as much as possible is because it is more ethical and offers better life conditions for the animals and ensures that animals are treated humanely, or, to be brutally honest, as humanely as possible. We also prefer it, as it protects the environment through legally binding standards that prevent pollution, and ban herbicides and artificial fertilisers.
Can I use your products if have sensitive or acne-prone skin?
Alot of cosmetics companies use ingredients that lead to breakouts or can irritate sensitive and acne-prone skin. Our products will not clog pores or worsen the condition of problematic skin types. Our vegan range is composed of soothing, non-comedogenic ingredients that balance the skin rather than irritate it, so ideal for many problematic skins. You can find an index on our shopping page according to your skin type needs.
Are your products Unisex?
Yes, our products are unisex. Both men and women can enjoy the same benefits of our vegan nutritional skincare.
Do you use fragrance oils?
We mainly use 99% essential oils that are naturally derived from their plant source by steam distillation or cold-pressed. We do though have some products that use natural and safe fragrance oils and you can find them under the ingredients list. The fragrance oils that are sometimes used in a couple of our products, can usually be blends of essential oils cut with a carrier oil or we might use some natural aromatic fragrance oils because of the variety of fragrances available that cant be reproduced. For example there is no essential oil of watermelon, and some of our customers have requested we can provide them with many more scent variety. Natural though doesn’t always mean safe. Arsenic is natural, after all. And if you’re allergic to something, say roses, you would not be using natural “rose absolutes”.
Essential oils are in fact natural but that doesn’t mean one cannot have an allergic reaction. There are fragrances that people don’t get any allergic reactions too. We avoid using some fragrance oils out there because so many fragrance oils are made from petrochemicals and then diluted with dipropylene glycol or isopropyl myristate. Natural fragrance oils, however, are NOT. Natural fragrance oils are blends of isolates that are derived through many of the exact same processes that are used to get essential oils. The difference is in whether you are extracting an entire compound (essential oil) or a single molecule (natural isolate).
How big are your soaps?
They weigh around 85-110gr. The shape varies slightly due to its handmade nature, but generally they are approximately 8cm x 5.5cm x 2.5cm
How to care for my handmade soap?
It is recommended to keep your soap as dry as possible, in order for it to last longer. Make sure you place the soap on a draining soap dish, in order to allow the water to evaporate after each use. It should never be left sitting in streams of water, as it will make the soap soft and reduce its shell life.
What is the shell life of your soaps?
The typical shell life of our soap is about a year depending on the climate. You can prolong your soap by keeping it in a dry and cool environment away from heat and moisture. As our soaps are completely natural, they can be prone to rancidity (the smell can subside with time). We never had any complaints, because our customers use our products as soon as they receive them as they smell so good. Besides why would you store your soap away for a long time?
Why is your Handmade Soap better than Store-bought Soap?
Store-bought soap bars might be less expensive than handmade soaps but this is based on the manufacturing process and ingredients. Store bought soap is not soap at all, but instead loaded with harsh detergents. Many store bought soap manufacturers use tallow, or beef fat, as the base of their soap. They also extract the glycerin that is produced during the soap making process. Glycerin is a humectant, meaning it attracts and retains moisture in the skin. Soap manufacturers extract this glycerin from their soap to use in other high end beauty products. They replace it with synthetic detergents that are harsh and drying to the skin. Then they add synthetic “moisturizers” for label appeal.
Our Handmade soap retains all of the natural glycerin that is produced, and some of the oils that were not completely utilized during the saponification process. As a result, our handmade soap washes the dirt off of your skin, while the residual glycerin and oils naturally moisturize your skin afterwards. There is no more need for lotion after using a handmade soap. You will come to find that your skin will be much smoother and supple after switching to our handmade soaps. It is really a small luxury you can provide for yourself, and Mother Nature’s way of cleansing your skin.
What is soap curing ?
We make our soaps the old fashioned way with the very same technique our ancestors made from the very beginning of soap making. We use both the Cold and Hot process method of making soaps. The only difference in both of these methods is just its appearance. The Cold process method gives a smoother, more sophisticated bar of soap and the Hot process method gives the soap a raw, rustic and textured look.
What is biodegradable?
Our products are eco-friendly thus the ingredients that are used can be broken down in a reasonable amount of time, into its base compounds by micro-organisms and other living things, regardless of what those compounds may be. It does not leave any waste behind to affect our planet.
What payments do you accept?
For locals we only use a Courier service as a means of payment and we only use PayPal to accept international payments. If you do not have a PayPal account, you can use a debit or credit card without signing up for a PayPal account. Paypal is a safe alternative to using debit or credit cards directly. We never see your financial information, so there is absolutely no risk of fraud or compromised data. Paypal offers secure payment gateways on the internet. We do not receive any of your personal payment information, so be assured it cannot be compromised in any way.
What is your Returns Policy?
Due to the personal nature of our items, we do not accept returns. If you receive an incorrect item or an item damaged during transit, please let us know as soon as possible. If you feel our products are misrepresented in any way, please contact us. We are happy to work with you.
We do not share any of your information to anyone outside of Vegenero. Please be assured that your information is safe with us.
Vegenero is a one-person lovingly owned business. All of the products are made in small handcrafted batches to ensure the highest level of freshness and quality. When you shop from the site, you’re shopping right from our kitchen. Your journey for chemical-free, natural vegan beauty products is authentically ensured.
Automated Machinery is not used, so production involves time and labour, and that is why Vegenero is different, appreciated, and successful exactly as it is.
I welcome enquiries from potential trade and wholesale partners who appreciate giving something unique to the world and not something mass produced.
The Vegenero brand was made with love and care for the people that will be using it. I am not interested in growth for its own sake.
Vegenero offers low minimum order requirements and more favourable shipping rates.
Vegenero would like to understand who we might be working with, so please do let us know more about you and your plans.
Please fill out the application form below. If approved, you will be notified via email and access to wholesale pricing will be granted where you can easily order online 24/7.
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